TMO ensures a smooth transition

  • Published
  • By Airman 1st Class Chiyanna L. White
  • 341st Missile Wing Public Affairs
Summer time is here, which means it’s Permanent Change of Station season. When it comes to packing, shipping and moving household goods, the traffic management office is here to help.

“It’s peak season right now so a lot of people are coming and going,” said Staff Sgt. Michelle Anderson, 341st Logistics Readiness Squadron NCO in charge of passenger travel. “We make sure they get the proper reservations, brief them on their entitlements and get them where they’re supposed to be going.”

About 1,200 personnel make their way to and from Malmstrom during this time. It can get hectic but the traffic management personal property office always does their best to ensure a smooth transition from one duty station to another.

It is highly encouraged to bring in hardcopy orders as soon as they are received. It takes a minimum of 21 days to contact carriers, plan pick-ups and drop-offs, and make sure household goods are sent to the right place.

Once a member has their orders, they will be able to create an account on and get self-counseling on their move. is a Department of Defense website used to manage household goods moves. It tells members everything they need to know about their move, as well as all the regulations.

Individuals can get self-counseling at home or work before they come into the office, which helps alleviate wait-time significantly.

TMO doesn’t only deal with PCSing, but also temporary duties and deployments. They make certain that people get the proper reservations, whether it be overseas or within the continental United States.

“It’s a small base but we still service a lot of people,” said Anderson.

Their services aren’t limited to Air Force members in Great Falls. They service DoD members all over Montana, including the Marines and Sailors.

Anderson said that her favorite part about the job is the customer satisfaction.

“I like helping people out and making sure their process runs smoothly,” she said.