Malmstrom AFB Homes recognized for excellence in customer service Published Dec. 14, 2015 By Malmstrom AFB Homes MALMSTROM AIR FORCE BASE, Mont. -- This year military housing residents were asked to provide customer feedback as part of the annual national customer satisfaction survey, also known as the CEL & Associates survey. We are happy to announce that Malmstrom AFB Homes, managed by Balfour Beatty Communities, has earned six A-list awards for the Atlas Village, Jupiter Village, Matador Manor Village, Minuteman Village, Titan Village, and Peacekeeper Park neighborhoods as a result of your honest feedback. As part of the survey, residents graded the property management company on service points from leasing and operations, housing unit features, appearance and condition, as well as quality of maintenance, resolution response time, resident communications, and other important service criteria. "Best-in-class customer service is what we strive for every day and the CEL resident survey is a critical benchmark of our performance, said Balfour Beatty Communities senior vice president Anne-Marie Niklaus. "Our residents have a choice about where they live and we care deeply about their feedback, suggestions and - ultimately - the quality of their living in a Balfour Beatty Communities-managed property." As always, your opinion matters to us. If you have any resident queries or suggestions, please contact the Community Management Office at 406-315-2262.