ASK customer service Published July 30, 2008 By Senior Airman Danielle McLin 341st Force Support Squadron MALMSTROM AIR FORCE BASE, Mont. -- The Customer Support section of the Military Personnel Element recently unveiled an innovative customer service program, the Assisted Service Kiosk. "We wanted to provide a hands-on option for our customers," said Tech. Sgt. Dustin Barnes, NCOIC of the Customer Support Section. "With the emergence of so many virtual applications, it's still important that the customers have the human expertise behind the programs. The ASK is just that." The theory behind ASK is that customers can visit the Customer Support section of the MPE and log on to any virtual program using one of the two ASK terminals. In the event they need assistance, Customer Support technicians can either help the member complete the task or retrieve the subject matter experts from within the MPE. "Hopefully, we can lessen much of the recent frustration that Air Force members have had with virtual programs," Sergeant Barnes said. The ASK is located in building 1191, room 102. Any questions can be directed to 2nd Lt. Danielle Hummert at 731-2276 or Sergeant Barnes at 731-4674. ADDITIONAL INFORMATION: We all know changes happen and they can be frustrating when we can not find the help we need. Below is a list of key offices in the MPE and the actions they perform. This list also provides a room number and phone number for each office. Customer Support (room 102 and 103) 731-4674 or 731-4155 Adverse actions (UIFs) ID Cards LOD's Leave In processing BAS/ESM SGLI Career Development (Promotions/Reenlistments)(room 203) 731-3653 BTZ Supplements Officer boards Reenlistments Extensions Retraining SRP Initial Enlistment Bonus Force Management room (room 204) 731-3452 PCA actions Officer/Enlisted Classifications TDY (non-contingency) Duty information Short tour updates EPRs/OPRs/CROs Feedbacks Evaluations Career Development (Outbound/Separations/Retirements) (room 206) 731-4494 Outbound assignments Retirements Separations Base of Preference