Customs, courtesies translate into professionalism

  • Published
  • By 341st Missile Wing Plans and Programs staff
MALMSTROM AIR FORCE BASE, Mont. --  First impressions are always important, and never more so than during inspections. For the next two weeks, concentrate on making the right, first impression for our visitors simply by exhibiting proper customs and courtesies.

Customs and courtesies are acts of respect and courteous behavior. More importantly, they are indicators of self-discipline and pride. The military is a unique organization with a long history of traditions that have become our present day customs and courtesies. Adherence to these basic acts shows others we are professionals, dedicated to the service of our country. 

- Use proper terms of address. Airman, Sergeant, Chief, Lieutenant, Colonel, Sir and Ma'am are always proper. Senior and L.T. are not. "Sarge" is definitely not a proper term of address. 

- All inspectors are easily identified by a visible badge they'll wear while here. Stand when inspectors -- all inspectors regardless of rank -- arrive in your office/work area. When they address you, reply with "Sir" or "Ma'am." 

- Use proper phone etiquette. When you answer the phone, state your organization and name and ask how you can help. It is not a race to see how quickly you can speak the words. Annunciate to ensure the caller can hear and understand what you say. Say "please" and "thank you." 

- Saluting. Saluting is an act of courtesy and respect; salute officers of higher rank. Do it smartly, like a professional. Exchange an appropriate verbal greeting. 

- Respect for the Flag. Stop when you hear reveille or retreat played and assume the position of "parade rest." Running for cover is neither professional nor respectful. It is shameful. Assume the position of attention and salute upon the first note of the National Anthem or "To The Colors." If in civilian attire, follow the same procedures except put your right hand over your heart instead of saluting. (Note for retirees and veterans: last year Congress passed legislation allowing you to salute the flag, too.)

Remember to follow these basic procedures. Take pride in yourself and your unit. Show the inspectors your pride.