IG Corner

  • Published
  • By Maj. Natalie Bonetti
  • 341st Missile Wing Inspector General
MALMSTROM AIR FORCE BASE, Mont. --  Editor's Note: This article includes excerpts from an article written by Col. Toby Hammer in the Spring 2010 edition of TIG Brief.

Resolving Issues Through the Chain of Command

The following chain of command definition is found in AFI 90-301, Inspector General Complaints Resolution: "chain of command includes not only the succession of commanding officers from a superior to a subordinate through which command is exercised, but also the succession of officers, enlisted, or civilian personnel through which administrative control is exercised including supervision and rating performance." Based on this definition, to find your chain of command, query your immediate supervisor, senior enlisted advisor or squadron commander.

The primary and most effective avenue to resolve most issues/complaints is the chain of command. There are two reasons why. The first is because commanders and supervisors are charged with not only performing their unit's mission, but also with taking care of unit members. The second is because commanders are empowered to solve problems and resolve issues within their units.

Another effective avenue for seeking assistance is to speak with a first sergeant. Although not a part of the command chain, the first sergeant parallels the unit chain of command and is there to help handle concerns as an extension of the commander. Though they advise commanders on enlisted matters, first sergeants are also available to assist officers within the organization and should focus their efforts in building rapport with both the enlisted and commissioned Airmen.

If, however, a person is unable to resolve an issue through their chain of command or unit first sergeant, the wing IG is another avenue. In fact, it's the military member's right to contact the IG at any time. Public law states that individuals cannot be restricted from contacting the IG or punished for doing so. To contact your local IG, call 731-7076/7091 or the 24-hour Hotline at 731-6669.