Malmstrom Inns Earns Record Score

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  • Submitted by 341st Force Support Squadron staff
MALMSTROM AIR FORCE BASE, Mont. --  In today's Internet age, information literally moves at the speed of a mouse click. Whether it is across the globe or down the street, there is always news being made, and Malmstrom Air Force Base is no exception.

Over a 4-day period in April, the Air Force Inns' Accreditation lead inspector, Mynra Tiley, conducted a thorough inspection of lodging operations and standards at Air Force Global Strike Command's Malmstrom facilities. The inspection involved looking at every detail required to operate a hotel. With 450 individual line items to be scrutinized, everything from towels on the towel rack to sugar packets for coffee, had to be 100 percent ready for review.

"With only two weeks notice, we knew we had to come together as a team to succeed in this inspection," said Nick Drain, General Manager of the Inn. "If you are not doing what you should be doing day-in and day-out, you are not going to pass this inspection."

The overall accreditation checklist was broken down into two areas. The first area inspected was "Direct Guest Impact," which involved housekeeping, front desk operations, general room requirements and other guest services. The second area inspected was "Administration," which consists of financial, logistical and personnel management.

When the inspection dust finally settled, Malmstrom Inns had accumulated a total of 1,598 points with an overall completion score of 98.8 percent, setting a new record for Air Force Inn Accreditation review.

Donna Norris, who serves as the housekeeping supervisor, said, "This was the first time I had gone through this type of inspection, and it was very nerve racking."

Happily for Ms. Norris and the staff, the final score of 98.8 percent easily eclipsed Malmstrom Inn's previous score of 94.4 percent from two years ago. This only goes to show that Malmstrom Inn's focus for personnel staying in DoD lodging operations, to have the same quality facilities, furnishings, and services as they would find in a quality, commercial establishment, is paying dividends.

"It is a challenge that my staff and I take seriously," Mr. Drain said. "We strive everyday to exceed the Air Force's standards and surpass our guests' expectations. I am very proud of my staff. They work hard every day and this score is a reflection of that hard work."