Finance goes virtual
By Senior Airman Chiyanna L. White, 341st Missile Wing Public Affairs
/ Published June 30, 2020
MALMSTROM AIR FORCE BASE, Mont. -- The 341st Comptroller Squadron is implementing a new program called the Comptroller Services Portal.
“CSP is taking our customer service section and putting it online so that people do not have to come in for all of their questions,” said 2nd Lt. Kendall Hubbard, 341st CPTS financial management operations flight commander.
This portal allows military members to go online and submit an inquiry with their personal information and any finance questions they are having. It saves customers from having to sit and wait in a waiting room or put on hold over the phone, said Hubbard.
Customers can still come into the finance office, however, the CSP opens up another avenue for Airmen to get their issues resolved.
Airmen will be able to check the status of their inquiry and see which technician is working it. If needed, said technician can then reach out to the customer to discuss the problem.
The customer will be able to know who is working their issue, how it’s being worked and the timeline for when it is expected to be resolved.
If the customer is not satisfied with the result of their inquiry, they can reopen it and send it back to the finance technicians.
“We are open to feedback,” said Hubbard. “If there’s an aspect of the program that isn’t user-friendly that we didn’t catch, we’d love for them to let us know that as well.”
If there are recurring issues among multiple customers, this program allows for them to go into the system, see what actions were already taken and figure out a better solution for that issue.
The development of this program has been in the works for a couple years and Air Force Global Strike Command is the second major command to integrate it.
“It’s a new system. We are working through the kinks, but the ultimate goal of any finance office is to be customer-oriented and get the issues resolved as quickly and as transparently as possible,” said Master Sgt. Chris Quattlebaum, 341st CPTS financial operation section flight chief.
According to Hubbard, she hopes this new program will strengthen the relationship between the finance office and their customers, as they will get to feel more involved with the process.
Customers can access the Comptroller Services Portal on any CAC-enabled computer via https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx