PSD coming soon to civilian community
By
/ Published April 17, 2007
RANDOLPH AIR FORCE BASE, Texas -- Air Force civilian employees will soon see more functions within Civilian Personnel Flights automated, much like Airmen have seen through Personnel Services Delivery initiatives.
The PSD vision is to establish a common platform for delivery of personnel and pay services to the total force, anytime, anywhere through use of Web and voice response technology. As civilian PSD initiatives are implemented, many current CPF services will be consolidated to enhanced contact centers or other appropriate organizations.
Recent changes occurred at the Air Force Personnel Center here when the Directorate of Personnel Services stood up a new division, Civilian Integration, which will be responsible for leading activities supporting implementation of civilian PSD initiatives.
Civilian PSD efforts will help the Air Force maintain professional, mission-oriented human resources services at a high level while meeting the challenges of tight budgets, according to Charles Huerta, deputy director of Personnel Services at AFPC.
"Improving our processes and gaining efficiencies under PSD will enable us to effectively manage overall reductions to Air Force manpower and implementation of the National Security Personnel System," said Mr. Huerta.
The goal of civilian personnel PSD transformation is to expand and enhance service delivery to the entire civilian personnel community. As AFPC leads the way ahead for personnel, a portfolio of services will be provided to installations, major commands and the Air Staff that meet commander and customer expectations, and redefine the role of manpower and personnel professionals.
"Civilian PSD will be looking at all vital personnel services to include recruiting, staffing, classification, employee development, labor and employee relations," Mr. Huerta said.
Two major tenets of PSD are to consolidate workload and standardize the processes that enable the work to be performed accurately and in a timely manner. Through the use of a combination of methods including 'Lean,' the Air Force can better equip itself to handle future workload demands that will come about through several different ongoing Defense Department and Air Force initiatives.
"PSD is not new to the civilian community," Mr. Huerta said. "We've actually been on the transformation path for many years - leveraging technology and process reengineering, such as the Benefits and Entitlements Service Team and many of the automated web processes associated with filling position vacancies."
While working closely with the business process owners, CPFs and subject matter experts, the Civilian Integration Division will lead efforts to Lean and reengineer identified business areas and processes to support consolidation of personnel programs and other transformation initiatives.
"For the typical civilian employee, PSD means most routine personnel and pay transactions will be available via the Web," Mr. Huerta said. "(Civilian employees) will spend less time searching for the information they need."
In addition to Web services, a contact center will be available by phone; case management systems will help customer service representatives follow issues so employees only need to explain the situation once.
"Customers will have more direct control over career-affecting matters," Mr. Huerta said. "And our customers will spend far less time for travel and waiting in offices as they will be able to conduct business at their convenience via the Web or through the contact center."
You can find out more information on the Civilian PSD effort on the AFPC's homepage under the Civilian Employee Sitemap, the Civilian Quick Link or by using: http://ask.afpc.randolph.af.mil/CivPSD/default.aspprods3=2850&prods2=2026&prods1=99.