Aces High, ODR win best in AFSPC

  • Published
  • By Airman 1st Class Emerald Ralston
  • 341st Space Wing Public Affairs
MALMSTROM AFB, Mont. --  Two Malmstrom Services programs won awards in the period that started Oct. 1, 2005 and ended Sept. 30, 2006.

Aces High Bowling Center and Outdoor Recreation won best in Air Force Space Command for outstanding innovation, management, customer focus and satisfaction, as well as operational results.

Aces High was singled out primarily for innovation. The 15 new TVs, an upgraded audio system and new seating brought in more than 3,000 guests and doubled the number of private parties, wedding receptions, birthday parties and commander's calls from the previous year.

Another big hit was Dorm Key nights, offering $1 bowling for dorm residents and a safe, drug-free atmosphere for Malmstrom's Airmen. But Airmen weren't the only ones opportunities were created for - daily bowling leagues for active-duty and retired Warriors thrived last year. Sixty-two teams and more than 250 participants made bowling leagues a success.

Management, customer focus and operational results were also highlighted in many areas.

The new $27 thousand Kegel Lane Custodian lane oiler helped Aces High earn superiority in lane operation while a $1.6 million snack bar upgrade will ensure wing enjoyment for years to come. As far as operational results, these innovative approaches and forward thinking brought an exceptional turn-around to Aces High, with a $17 thousand increase in profit over the previous year.

"If it weren't for the dedication of my staff and their continued support of what we stand for, this award wouldn't be possible," said Bryon Mullett, Aces High manager. "It's nice to be recognized at command level, but this award belongs to all of us."

Aces High has been selected as the best bowling facility in AFSPC five of the last six years, taking the top award in 2001, 2002, 2003, 2004 and 2006.

Outdoor Recreation snagged the top command honors with their outstanding organization, unique programs, efficient use of volunteers and overall customer satisfaction.

Backpacking, caving, rafting and hiking trips were a huge hit with customers. Ice-fishing, fly-fishing and fly-casting seminars were also offered, and helped to establish a solid relationship with Great Falls' fish and game department.

A Ski Expo and Dessert Fair was held that included 12 top-line ski rental companies and Resort owners. More than 270 guests attended to get energized for winter.

ODR also coordinated with Glacier resort to set up fully loaded trailers to rent with an enchanting view of the park. Many camping, canoeing and backpacking tours were specifically designed to teach basics to family members.

"Volunteerism is one of the many things that make the programs ODR offers such a success," said Jeff Pavlowski, ODR director. "We wouldn't be able to offer so many programs without all of our volunteers, along with the great ODR staff and customers that take advantage of the programs we offer."

ODR has won Program Awards in 1993, 1996, 1998, 2000 and 2001, as well as Program of the Year in 2003.